Terms and Conditions
Welcome to Roospin. We provide an online casino platform and this page sets out the rules governing use of the site and the relationship between us and account holders. The Terms and Conditions explain account responsibilities, eligibility, deposits and withdrawals, bonus rules, acceptable use, dispute handling and how we update these terms. By creating an account or using Roospin services you accept these rules and any updates that follow. Read carefully and contact support through the account menu for account or technical queries.
Account responsibilities
Registration and verification
Create and maintain a single active account in your legal name. Provide accurate personal details and update them when they change. Verification documents may be requested before withdrawals are processed. Failure to verify may restrict account access.
Account security
Protect your login credentials and enable available security features. Notify us promptly of any unauthorised access or suspicious activity. We may suspend or close accounts where fraud, abuse or shared access is detected.
Eligibility requirements
Hold a valid account if you meet local legal age and jurisdiction rules. Use is limited to individuals in permitted regions. One account per person, household, IP and device is enforced. Accounts created in breach of eligibility may be closed and balances forfeited.
Acceptable use of the service
Use games and services for lawful, personal entertainment. Do not attempt to manipulate games, exploit software, collude with other users or use bots and automated tools. Avoid using VPNs or proxies to bypass regional restrictions.
Prohibited conduct
Do not provide false information, open multiple accounts, engage in money laundering or supply stolen payment details. Abuse of promotions, chargebacks, harassment of staff or threats are prohibited and may lead to permanent account closure.
Bonus and promotion rules
Claim bonuses and promotions only if eligible and in accordance with individual offer terms. Wagering requirements, maximum bet limits, eligible games and expiry periods apply to each bonus. Bonuses may be voided for abuse, self-excluded accounts, or breach of promotion rules.
Deposits and withdrawals
Fund and withdraw funds using supported methods. AUD deposits are supported via commonly listed payment options such as POLi, PayID, cards, e-wallets and cryptocurrency where available. Withdrawal requests must be made to verified payment methods in the account holder's name.
Processing and limits
Minimum and maximum deposit and withdrawal limits apply and are shown in the cashier. Pending verification, we may place holds on withdrawals. Large payouts may require additional documentation in line with legal obligations.
Dispute handling
Raise account or transaction disputes via the support centre. Provide relevant information and documents when requested. We will review and respond in line with our internal processes. Decisions may be final where terms have been breached or fraud is proven.
Updates to the terms
Change or update these Terms and Conditions from time to time. Continued use of the service after changes constitutes acceptance. Significant changes will be communicated via site notice or account messages. Check this page regularly for the latest terms.