Data Privacy Policy

Roospin respects your privacy and takes protecting personal information seriously. This page describes how we collect, use and protect the data you provide when signing up, making deposits or using the site. It explains what types of information we hold, why we process it, and the controls available in your account. Read this policy to understand data handling for account management, payments, support and security. Contact our support team from your account if you have questions about your personal data or how it is processed.

Types of data we collect

Personal data includes name, date of birth, email, phone number and proof of identity or address when required. Technical data covers device, browser, IP address and usage logs. Transactional data includes deposits, withdrawals and payment method details. Minimal data needed for account operation is collected and stored for legitimate purposes related to account management and compliance.

Personal data

Details provided at registration and KYC documents are used to verify identity and prevent fraud. Contact and account details are used for account access and support.

Technical and transactional data

Connection and session data are logged for security and troubleshooting. Payment records are kept to process transactions and comply with financial obligations.

How information is used

Account setup, authentication and payment processing rely on collected data. Information is used to process withdrawals, respond to support requests and investigate unusual activity. Data also supports basic analytics for service reliability, and to meet legal or regulatory requirements. We do not use personal data for marketing without explicit consent.

Data protection and security practices

All data transmissions are encrypted using 256-bit SSL. Access to personal data is limited to authorised staff and service providers on a need-to-know basis. Backups, firewalls and standard security measures are used to reduce risk. Reports of security incidents are handled through our incident response procedures and relevant steps are taken to contain breaches.

Cookies and tracking technologies

Cookies and similar technologies support session management, site functionality and basic analytics. Third-party cookies may be used for measurement and fraud prevention. You can control cookie settings via your browser or by using in-site cookie controls where available. Disabling certain cookies may limit site features.

Your rights

Access, correction and deletion rights are available for personal data held by us. Use account settings or contact support to request access or updates. Requests for deletion or restriction of processing will be considered and may require identity verification. Some data must be retained for legal or operational purposes and cannot be fully removed on request.

How to exercise rights

Submit requests via your account support centre or the registered email on file. Provide sufficient information to locate your records. We may ask for ID to confirm your identity before fulfilling requests.

Data sharing and third parties

Data may be shared with payment processors, game providers, analytics vendors and trusted service providers that perform services on our behalf. Information may also be disclosed to legal or regulatory authorities when required. Contracts require third parties to protect personal data and use it only for agreed purposes.

International transfers and retention

Data may be stored and processed in jurisdictions outside Australia. Retention periods vary by purpose and legal requirements. We retain the minimum data necessary for operational, legal and compliance needs and remove or anonymise data when no longer required.

Updates to this privacy policy

Policy updates are posted on the site with the effective date. Significant changes may be communicated via account messages or email. Continued use of the site after updates indicates acceptance of the revised terms.