Reach out to us
Need help with account-related issues, technical concerns or general feedback? Support is available to assist. Contact Roospin via live chat, email or phone for quick answers, account verification, payments queries or document uploads. Use the channels below to ask about bonuses, track withdrawals, report bugs or request account changes. Live chat handles instant enquiries, while email is better for documents and detailed cases. We can help with deposits, withdrawals, account access and responsible gambling support. Available for queries anytime, 24/7.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] (billing) |
| Privacy | [email protected] (data) |
| Phone | +61 2 4983 7216 |
| Working hours | Mon-Fri, 09:00-23:00 |
| Support languages | English (Australian) |
| Timezone | AEST |
| Office location | Sydney, NSW |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues or cases requiring documents or explanations. Send a clear subject line, include your full name and account ID, and attach any supporting files. Make sure your contact details are current to avoid processing delays. We’ll reply with steps or requests for further information once we can verify your account.
Contact Form
Response Time
Support requests are usually responded to within one business day. Simple questions via live chat or email often get same‑day replies, while complex verification or payment issues may take longer depending on their nature and the documentation required. If a case needs extra time we’ll keep you updated with progress and expected timelines so you’re not left waiting.
Feedback
Got feedback for Roospin? Send suggestions, ideas or bug reports via live chat or email. Every message is reviewed carefully and used to improve the site, bonuses, payments and mobile features. Your input helps prioritise fixes and new features, so please tell us what would make Roospin easier and more enjoyable to use.